Service Advisor

Aston Autopark is offering a flexible opportunity for a Service Advisor to join our busy Aftersales team. This role is available on a full-time or part-time basis, with a 6:00pm finish, working alongside our existing AM and mid-afternoon team.

Working Hours

• Monday to Friday: 10:00am – 6:00pm
• Saturday: 1 in 3 rota (8:30am – 1:00pm)
• Flexible working contract available
• PM shift - typically 12:00pm – 6:00pm
• Time off in lieu available for Saturday work
• Additional hours available for holiday/absence cover and occasional AM collection & delivery duties

Job Types: Full-time, Part-time, Permanent

The successful candidate will cover the PM finish, which is 6:00pm, with a start time of 12:00pm under a flexible working contract. This will include a minimum of one Saturday morning in three; this can be more, with time taken in lieu mid-week to compensate. Additionally, extra cover hours for holidays and absence are available, along with collection and delivery hours in the AM.

About us

Aston Autopark is a family-owned and run business, established for over 36 years. We are a Vauxhall main dealer, as well as an authorised repairer for Peugeot, Citroën and Ford.

With over 200 vehicles in stock and a 3.5-acre site, we are a growing business with ambitious plans for further development. We pride ourselves on being a top-rated dealership for customer service, serving a wide surrounding area.

The Role

This is a great opportunity to become part of a great Aftersales team within a flexible working department.​

Key Responsibilities:

• Front of house reception / counter – meet and greet
• Maintain customer service levels, meeting targets set and deadlines
• Look after customer bookings and checking vehicles
• Advise customers on course of action and invoice any work, whilst maximising any opportunities to upsell through the vehicle health check process
• Encourage customer satisfaction via exit handover and follow-up contact
• Prepare invoices, explain and take payments
• Produce estimates for repair costs and times
• Quote and sell service plans

Qualifications and Qualities

• ​Motor trade experience in this role or similar
• Great organisational skills
• Proficient in using computer systems
• Full clean driving licence
• Highly motivated
• Team player
• Communicate clearly with customers and colleagues

Benefits

• Canteen
• Company pension
• Employee discount
• On-site parking