How to Make a Complaint - Complaints or discrepancy reports may be made by telephone, email, or in writing using any of our published contact details.
Telephone - 01664 410610
Email - customer.relations@astonautopark.co.uk
Postal Address - Aston Autopark, Beler Way, Melton Mowbray, LE13 0DG
This includes complaints relating to:
Complaints may be received by telephone, email, or in writing.
Where a complaint is made verbally, the details will be recorded appropriately and may include:
We aim to respond to all complaints within 3 working days.
If the complaint cannot be resolved immediately, it may be escalated for further investigation., acknowledged within 2 working days and customers will be kept informed of progress throughout the investigation.
A formal written response will normally be issued within 8 weeks of the original complaint being received.
This section applies to complaints relating to regulated financial services products, including:
We will investigate all FCA-regulated complaints fairly and promptly.
If we are unable to resolve your complaint within 8 weeks, or if you are dissatisfied with our final response, you may refer your complaint to the Financial Ombudsman Service free of charge.
Any personal information provided as part of a complaint will be handled in accordance with applicable data protection legislation and used solely for the purpose of investigating and resolving the complaint.
